04·Retailer A·2023·Product Designer

Interactive Paint Selector & Calculator

Bringing a tactile category online with a guided selection and quantity-calculation module.

Offline → online

new validated model shipped

Role

Product Designer

Year

2023

Context

Retailer A needed a new interactive module to help customers choose and calculate paint online — a category where color, texture, and coverage are inherently tactile and historically hard to convey through a screen.

Role & Collaboration

Led the project end-to-end — user research, UX redesign, and coordination of a development team through implementation.

Process

Ran an opportunity-mapping exercise and an ideation workshop with cross-functional stakeholders to align on the problem space before designing solutions, and mapped the full customer journey to pinpoint exactly where the offline-to-online gap was widest.

Opportunity map
Opportunity map
Ideation workshop output
Ideation workshop output
Customer journey
Customer journey
Customer journey — detail
Customer journey — detail
Key guidelines
Key guidelines
Actionables for the business
Actionables for the business

Solution

A guided selection and calculation module that turns an inherently physical decision — choosing the right paint and quantity — into a confident digital flow.

paint-solution-frames

Result

A validated, shippable model for bringing a highly tactile category online, with clear next-step actionables for the business.